1. General Returns
Trust Trans Logistics primarily provides logistics and courier services, which generally do not involve the sale of goods. Therefore, standard “returns” as typically associated with retail do not apply. However, in cases where a shipment is undeliverable or returned to the sender due to factors within our control, we will handle the return according to the following guidelines.
2. Undeliverable Shipments
- Reasons for Undeliverability: Shipments may be deemed undeliverable due to:
- Incorrect or incomplete address information.
- Refusal of delivery by the recipient.
- Failure to pay customs duties or taxes.
- Prohibited or restricted items.
- Other factors beyond our reasonable control.
- Return to Sender: If a shipment is undeliverable, we will make reasonable efforts to return it to the sender.
- Return Shipping Costs: The sender may be responsible for return shipping costs, depending on the reason for undeliverability.
- Storage Fees: If the shipment remains unclaimed for an extended period, storage fees may apply.
3. Damaged Shipments
- Reporting Damage: If a shipment arrives damaged, the recipient must report the damage to Trust Trans Logistics immediately upon receipt.
- Documentation: It is essential to retain all packaging materials and provide photographic evidence of the damage.
- Claims: We will assist in filing a claim with the relevant insurance provider, if applicable.
- Liability: Our liability for damaged shipments is subject to the terms and limitations outlined in our Terms and Conditions.
4. Lost Shipments
- Reporting Lost Shipments: If a shipment is lost in transit, the sender must notify Trust Trans Logistics immediately.
- Investigation: We will conduct a thorough investigation to locate the shipment.
- Claims: If the shipment cannot be located, we will assist in filing a claim with the relevant insurance provider, if applicable.
- Liability: Our liability for lost shipments is subject to the terms and limitations outlined in our Terms and Conditions.
5. Cancellations
- Service Cancellations: Cancellations of scheduled services must be made within a reasonable timeframe prior to the scheduled pickup or delivery. Cancellation fees may apply.
- Refunds: Refunds for cancelled services will be assessed on a case-by-case basis.
6. Contact Information
For all inquiries regarding returns, damaged shipments, lost shipments, or cancellations, please contact us:
- Address: 1890 W 52nd Street New York, New York 10019
- Email: info@trusttranslogistics.xyz
- Phone: +1 626 513 2351
7. Policy Changes
Trust Trans Logistics reserves the right to modify this Return Policy at any time. Any changes will be posted on our website.