Shipping Policy

1. Shipping Services

Trust Trans Logistics provides comprehensive shipping services, including:

  • Worldwide shipping for parcels and freight.
  • Domestic and international courier services.
  • Freight forwarding.
  • Customs clearance assistance.

2. Shipping Destinations

We offer shipping services to most destinations worldwide, subject to applicable laws and regulations. However, certain restrictions may apply to specific countries due to political, economic, or logistical reasons.

3. Shipping Times

  • Estimated delivery times are provided as guidelines only and are not guaranteed.
  • Actual delivery times may vary depending on:
    • Destination country.
    • Customs clearance procedures.
    • Weather conditions.
    • Transportation disruptions.
    • Any other unforeseen circumstance.
  • We will provide tracking information to allow you to monitor the progress of your shipment.

4. Shipping Costs

  • Shipping costs are calculated based on:
    • The weight and dimensions of the shipment.
    • The destination country.
    • The selected shipping service.
    • Any additional services requested.
  • You will be provided with a shipping quote before your shipment is processed.
  • Customs duties, taxes, and other fees are not included in the shipping cost and are the responsibility of the recipient.

5. Customs and Duties

  • You are responsible for complying with all customs regulations and requirements of the destination country.
  • You are responsible for paying all customs duties, taxes, and other fees associated with your shipment.
  • We are not responsible for delays caused by customs clearance procedures.
  • You are responsible for providing all necessary documentation for customs clearance.

6. Packaging

  • You are responsible for ensuring that your shipment is adequately packaged to protect it during transit.
  • We are not responsible for damage caused by inadequate packaging.
  • We reserve the right to refuse to ship any item that is not properly packaged.

7. Tracking

  • We provide tracking information for all shipments.
  • You can track your shipment using the tracking number provided.
  • Tracking information may not be available for all destinations or shipping services.

8. Lost or Damaged Shipments

  • In the event of a lost or damaged shipment, you must notify us immediately.
  • We will conduct an investigation to determine the cause of the loss or damage.
  • Our liability for lost or damaged shipments is subject to the terms and limitations outlined in our Terms and Conditions.
  • We strongly recommend purchasing shipping insurance.

9. Prohibited Items

  • You are responsible for ensuring that your shipment does not contain prohibited or restricted items.
  • A list of prohibited items may be provided upon request and may vary depending on the destination country.
  • Shipping prohibited items could result in legal consequences.

10. Shipping Address

  • It is the customers responsibility to provide accurate shipping addresses.
  • We are not responsible for shipments delivered to incorrect addresses.

11. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact us:

  • Address: 1890 W 52nd Street New York, New York 10019
  • Email: info@trusttranslogistics.xyz
  • Phone: +1 626 513 2351